1. Definitions

Programme: The Marc & André Customer Loyalty Programme (hereinafter the Programme) conducted by the Programme Operator for Marc & André clients to attract new buyers and reward regular buyers as per these Terms & Conditions.

Programme Operator: The Operator of Loyalty Programme (hereinafter the Operator), MA Fashion Holding OÜ, that originated the Programme and is entitled to exercise all rights to manage the Programme, to set its terms and conditions and to interact with Programme Participants.

Client: Any individual who purchases goods in the e-shop https://marcandandre.eu/

Participant: Any individual who joined the Programme in one of the available ways. Participant’s identification for the purpose of receiving and redeeming bonus points is done via e-mail. The Programme Participant enjoys benefits from  buying at Marc &André e-shop: discounts, additional information services, invitations to special events.

Membership Card:

• A special virtual card, the data of which is stored in the CRM system of Marc & André e-shop.

• The card provides for accumulating Bonus Points on the personal Bonus account and for using such savings to receive discounts.

Bonus Point: a reward unit  for an accomplished purchase or a unit of discount for a future purchase. Bonus Points for each accomplished purchase are summed up and credited to the Bonus Account.  Bonus Points can be used to pay for a part of the next purchase at the rate of 1 Bonus = 1 EUR. 

Registration for the Programme: Subscription to messaging and mailings services provided by the Operator via E-mail/Push and other means of communication.

ID: An identification number assigned to each Client upon registration for the Programme intended to identify the Client for providing the personal offers /promotion campaigns /discounts and other rewards and benefits.

Personal Offers: Special conditions for a particular Participant designed by the Operator, including those based on the personal data transferred by the Participant to the Operator and on the purchases made by the Participant.

2. Participation in the Programme

2.1. An individual can register for the Programme on the website https://marcandandre.eu/

Any Client can fill out the on-line application form on the website https://marcandandre.eu/, pass the e-mail authorisation and become a Participant of the Programme.

2.2. Participation term is not limited.

2.3. Participant may cancel the participation in the Programme at any time by sending a corresponding request to the Operator by e-mail to club@marcandandre.com. From the moment the participation is terminated, the accrual of Bonus Points to the Participant’s Account stops, and the Bonus Points accrued before the termination get cancelled.

2.4. The Operator has the right to terminate the Client's participation in the Programme in the following cases:

• if the Participant provides invalid personal data;

• if the Participant takes actions in violation of the current Rules, including steps concerning the purchased goods, and/or those causing losses to the Operator;

• in other cases.

3.  Bonus Points Rates and Accrual

3.1. Bonus Points amounts and accrual rules:

3.2. To have Bonus Points credited to the Card, the Participant shall be identified. Identification is carried out in the following way:

• by using the registered e-mail or login/password authorisation. 

3.3. Bonus Points have a limited validity period, i.e. they have an expiry date. After the expiry date, accrued but not used Bonus Points get cancelled.

3.4. Bonus Points from each purchase are summed up and credited to the Bonus Account. The Participant of the Programme can get the information about the Bonus Account balance on the website https://marcandandre.eu/.

3.5. Bonus Points are not rewarded in the following cases:

• for purchases that are paid for with Bonus Points;

• for goods with a discount more than 50% 

3.6. In case of goods returns:

• the purchase amount is refunded to the Participant of the Programme;

• redeemed Bonus Points are restored on the Participant's Bonus Account;

• accrued Bonus Points for the purchase are cancelled.

In case of a partial return of the purchase:

• used Bonus Points are restored in proportion to the amount of the return.

If the Bonus Points for the returned goods have already been used, the Participant may have a negative balance on the Bonus Account.

Bonus Points rewarded for subsequent purchases will be credited to restore a positive balance.

4. Bonus Points Redeeming

4.1. To be able to redeem Bonus Points, the Participant shall:

• get registered on the website https://marcandandre.eu/ and get the e-mail confirmed.

4.2. Bonus Points can be accumulated.

4.3. To partially pay the purchase with Bonus Points, the Participant shall:

• be identified through e-mail or login/password.

4.4. Bonus Points are used as a discount on goods:

• up to 30% of the cost of the goods, but no less than 1 EUR to be paid;

• at the rate of 1 bonus = 1 EUR.

4.5. Payment with Bonus Points applies to:

• goods participating in promotion campaigns and discounted goods, unless otherwise provided by the rules of the promotion campaigns.

Paying with Bonus Points is not possible during the Sale period.

4.6.  The Sale period is determined by Marc &André e-shop during the Sale period, Bonus Points are accrued but not debited.

4.7. The quantity of Bonus Points for payment is chosen by the Participant, by:

• considering the quantity of the accumulated Bonus Points and the maximum discount (no more than 30% of the total value of the goods in the receipt);

• the discount is distributed proportionally to the cost of each item in the receipt, with taking into account the quantity of pieces of each item.

 4.8. Payment for one purchase with Bonus Points from two or more Cards is not possible:

•  only one Card can be applied for one receipt.

4.9. Bonus Points cannot be exchanged for cash.

5. Other Conditions

5.1. These Rules of Marc & André Loyalty Programme (hereinafter referred to as the "Rules") apply to Participants of the Programme and are published on the Internet at https://marcandandre.eu/ . 

5.2. By registering for the participation in the Programme, the Participant agrees to:

• processing the Participant’s personal data by Marc & André e-shop in accordance with Privacy Policy;

• receiving information from Marc &André e-shop e-mail address;

• the transfer of personal data to third parties for advertising and information mailing conducted by MA Fashion Holding OÜ.

 5.3. The Participant’s agreement to take part in the Programme is valid for an unlimited time, it can be   withdrawn by the Participant’s written refusal e-mailed to club@marcandre.com.

5.4. The current Rules come into force on 15.08.2024.

5.5. Due to the specifics of obtaining the information, the Operator does not verify the accuracy of the personal data provided by the Participant for registration, nor controls its relevance.

However, the Operator assumes that the Participant provides reliable information during the registration process; the Operator maintains this information up to date.

5.6. The Participant can change the registered personal data by changing the details in the Participant’s Account on website https://marcandandre.eu/. 

5.7. The Operator reserves the right to:

• change the Rules of the Programme unilaterally by publishing a new version of the Rules at https://marcandandre.eu/;

• terminate the Rules with notifying the Participants by publishing the information at https://marcandandre.eu/ one month before the expected date of termination.

5.8. The current Rules are valid from the moment they are published on the Operator's Website till the cancellation date.