Terms of Delivery

All products offered by M&A are stored in Tallinn and are ready for immediate delivery. 
M&A delivers to all European Union member countries – Latvia, Lithuania, Austria, Belgium, Bulgaria, Estonia, Spain, Ireland, the UK, Italy, Greece, Luxembourg, Poland, Portugal, France, Sweden, Romania, Germany, Slovakia, Slovenia, Finland, Denmark, The Czech Republic, Hungary.

In Estonia we deliver the orders using SmartPOST, Venipak, Omniva and DPD couriers. Outside of Estonia we use DPD and Omniva couriers. In the case of international deliveries the goods are usually delivered abroad within 2 weeks. More on prices and delivery times at http://pakivedu.ee/eng/priceandterm.

In cooperation with SmartPOST and Omniva the client can order the product to be delivered into a parcel terminal. When making the order the client must choose the nearest terminal in order to receive the order. Deliveries will be handed over to a SmartPOST or Omniva courier every working day at 16:00 and will arrive in 2-3 days after issuing the delivery. The client will be notified of the  arrival of the delivery and the necessary individual door code via the client’s mobile phone. The client has to input the code into the parcel terminal, which will open the door of the compartment, where his/her delivery has been stored. The delivery will be stored in the terminal for seven days from the day it was first put there. If the client has not withdrawn the package in those seven days, it will be delivered back to M&A. If the package has been delivered back, the client must repay the postage fees in order to get it delivered again.

Express courier Venipak provides services of carriage of consignments in Baltic States and transport packages to customers’ home addresses. They send out SMS notifications with information regarding the delivery and their phone number in case customers want to make changes to the delivery time. Packages are delivered within 1-2 business days depending on the location.

In cooperation with the courier firm DPD Estonia, the order will be delivered to the client in one working day from the day of issuing the delivery, when the payment for the order has reached M&A’s bank account before 12:00. When the payment has arrived after 12:00, the order will be sent out the next working day. The client will receive a SMS notification, where DPD informs the client of the delivery of the package during the next working day. The SMS will contain the PDP package number, which the client can use to change the delivery date or address when the client is not at the selected address at the time of the delivery time. The courier will deliver the package on Mon- Fri at 9:00-18:00. If the client is at work at the time of delivery, we ask the client to include the office address in the order, to insure swift and errorless delivery. The address can be changed with the package number at DPD self service environment at www.dpdpakk.eu or by calling 6 130 012.
The usual delivery time in Estonia is up to three days.